Customer Service

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Across
  1. 1. To relate to another's situation.
  2. 6. The people we are here to serve.
  3. 7. Assistance or support for customers.
  4. 9. Two or more people communicating are having this.
  5. 10. What the customer want from us when there is a problem.
  6. 12. Service is about the way we _______ our customers.
  7. 13. The type of experience we want our community to have with Council.
  8. 14. The part of your voice that should be positive.
  9. 15. The opposite of rigid.
  10. 16. A customer who needs immediate action won't like this.
Down
  1. 2. To restate at a high level a customer's issue for clarity.
  2. 3. Service, An important focus of the organization.
  3. 4. You need to ask these to find out what the customer wants.
  4. 5. The standards customers expect.
  5. 6. The act of conveying a message to others.
  6. 8. Paying attention to what one is saying.
  7. 10. To meet customer needs or wants.
  8. 11. Be interested and invested in delivering the best possible service.