Customer service

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Across
  1. 2. The feeling of contentment or fulfillment experienced by a customer when their expectations are met or exceeded by a product or service.
  2. 5. Cx stands for
  3. 7. The ability of customer service representatives to understand and share the feelings and perspectives of customers, often used to build rapport and provide personalized support.
  4. 8. A key metric for measuring customer service performance
Down
  1. 1. A common customer service channels
  2. 3. The percentage of customer issues or inquiries that are resolved during the initial interaction with a company, without the need for further follow-up.
  3. 4. A technology and strategy used to manage and analyze interactions and relationships with customers, with the goal of improving customer satisfaction and loyalty.
  4. 5. An expression of dissatisfaction or grievance made by a customer regarding a product, service, or experience.
  5. 6. The contract that defines the level of service a customer can expect from a company