Customer Service

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Across
  1. 3. WE SHOULD BE WORKING OUR TO-DO LIST DURING OUR _
  2. 6. QHC LETTER REQUESTS SHOULD BE SENT TO WHICH QUEUE?
  3. 7. WHAT COLOR IS THE PRIORITY HEALTH LOGO
  4. 9. SHOULD WE REVIEW PENDING CLAIMS WITH A MEMBER?
  5. 10. ROUTE QUEUS WHICH KNOWLEDGE ARTICLE WILL HELP WITH QUEUE TURNAROUND TIMES?
  6. 11. MATTER EXPERTS SME STANDS FOR?
  7. 13. DIABETIC SUPPLIES MAY BE COVERED UNDER PHARMACY OR _
  8. 14. WHAT MEETINGS ARE CONDUCTED TWICE A WEEK?
Down
  1. 1. CACHE PRIOR TO CALLING IT FOR TECH ISSUES WHAT SHOULD WE BE DOING?
  2. 2. COCC LETTERS INDICATE THAT YOUR PRIOR INSURANCE COVERED HAS _
  3. 4. INDIVIDUAL MARKETS ASSISTS WITH __ MATTERS
  4. 5. DO YOU HAVE TO ENROLL IN PH MEDICAL IN ORDER TO GET DELTA DENTAL?
  5. 8. WHAT MONTH DOES OEP START?
  6. 12. The Acronym for Priority Health