Customer Service

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Across
  1. 2. impress customers and make them eager to ____ you to others
  2. 6. AI powered ___ are becoming more common in customer service
  3. 7. the _____ is extreamly important to the company´s success
  4. 8. always give one of these when the company is at fault
  5. 10. speak slowly and clearly to improve this
  6. 12. don´t forget to ___ the customer for bringing the issue to your attention
Down
  1. 1. when customers return again and again, you´ve earned their _____
  2. 3. having ____ with your customers shows that you care
  3. 4. the ability of a company to keep its customers
  4. 5. coworkers and customers deserve this
  5. 9. do this actively during a call
  6. 11. good customer service can ____ or break a business