Customer Service

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Across
  1. 1. Yes, this is the tool we all needed
  2. 3. Look similar to the Microsoft one
  3. 5. What a great place we all belong to
  4. 6. a Department
  5. 7. a way get your money back
  6. 10. the amount the was already paid before
Down
  1. 2. The person that all we do is for him/her
  2. 4. How many times you have used this ?
  3. 6. Are you sure it was successfully dispatched ?
  4. 8. Such a great manager
  5. 9. Do you have another way of payment ?