Across
- 2. Cleaning and preparing rooms for customers (as in a hotel).
- 4. (2 words)A wireless sound system used to help people who have a hearing aid.
- 6. Looks after the needs of guests within their rooms.
- 7. The ability to move freely.
- 8. (3 words)The areas of a hotel, reception or restaurant and the staff members with whom guests or customers interact daily.
- 9. A system of raised or embossed text for blind people.
- 11. How people can reach or enter a place.
Down
- 1. A form of training. Senior colleagues show staff and trainees how to do tasks.
- 3. Provisions for the benefit of tourists.
- 5. (2 words)Helping customers by providing them with products and services.
- 10. The business of providing food, drink and accommodation for customers.