Customer Service

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Across
  1. 3. colleagues who have your back
  2. 4. do this actively during a call
  3. 6. keep the tone of this calm and pleasant
  4. 8. build this with customers by being accurate and on time
  5. 9. no need to dial this now that calls are handled through the computer
  6. 10. this is often played when customers are on hold
  7. 12. quality of being upright and ethical
  8. 15. always give one of these when the company is at fault
  9. 17. settle or find a solution
  10. 18. what your fingers do during chat support
  11. 19. When customers have questions, customer service reps have these
Down
  1. 1. employees who interact directly with customers
  2. 2. sensitivity when delivering unwanted news
  3. 5. exchanging information with customers/employees
  4. 7. temporary silence
  5. 11. what keeps you cool during a frustrating support call
  6. 13. don't make customers wait, their ____ is valuable
  7. 14. sincere and truthful
  8. 15. a positive one of these goes a long way
  9. 16. what you should do to each customer when you answer their call