Across
- 6. How many steps to selling are there?
- 7. Asking customers something for a response which isn't just yes/no
- 9. Maintain _________ to show attentiveness and confidence
- 10. Creating conversation and connecting with the customer
Down
- 1. To say something nice to the customer to make them feel good
- 2. Keep your eyes peeled for movement on the horizon
- 3. We strive for __________ customer service
- 4. Opposite of a frown
- 5. The secret ingredients to sale success are likeability and what?
- 8. How many seconds does it take to form a first impression?