Customer Service

Edit Answers
12345678910111213141516171819
Across
  1. 7. Quick replies to all forms of communication
  2. 9. A positive one will make your day better
  3. 10. A ____ during a phone conversation can be used to emphasize a point
  4. 12. Taking personal responsibility for a customer's complaint is taking _____
  5. 13. The people you serve each day
  6. 14. Understanding and identifying with your customers' feelings is called ____
  7. 16. Your most important communication tool when you're on the phone
  8. 19. You start each call with a friendly _____
Down
  1. 1. Being polite, respectful and competent
  2. 2. The most important customer service skill
  3. 3. The annual celebration of the importance of customer service
  4. 4. Without delay; immediate
  5. 5. When speaking with customers you should vary the ____
  6. 6. Treat each customer as if they're the ____ one you'll deal with
  7. 8. Delighting your customer means ____ their expectations
  8. 9. Helps clients find the right insurance policies to meet their needs
  9. 11. Customer service that anticipates customer needs before they arise
  10. 15. Quality of being trustworthy
  11. 17. You sound more relaxed and friendly when you
  12. 18. Listening carefully