Across
- 3. The feeling of being happy with a product or service.
- 5. Money returned to a customer after they return a product.
- 6. A record of what a customer has bought and their interactions.
- 10. Other companies that sell the same or similar products or services.
- 13. A person who buys something from a business.
- 14. A customer's opinion or comments about a product or service.
- 15. The amount of money something costs.
Down
- 1. How good or bad a product or service is.
- 2. A problem or concern that needs to be fixed.
- 4. A promise to fix or replace a product if it does not work as expected.
- 7. A request to buy something.
- 8. When a customer tells a business they are unhappy with a product or service.
- 9. A lower price than usual.
- 11. Something made or sold by a company.
- 12. Help or assistance provided to customers.