customer service

2. The overall impression and interaction a customer has with a business throughout the service journey.
5. The level of interaction and connection a customer has with a brand or service, often influencing their loyalty.
7. Information or responses given by customers about their experiences with a service or product.
11. A measure of how products or services meet customer expectations and needs.
13. Assistance provided to customers, often involving answering questions or resolving issues.
14. A name, term, design, or symbol that identifies a business and differentiates it from competitors.

1. The action of helping or doing work for someone, often involving intangible products.
3. The process of exchanging information, ideas, or feelings between a business and its customers.
4. The beliefs or assumptions customers have about the quality and experience of a service or product.
5. The ability to understand and share the feelings of customers, enhancing service quality.
6. The ability to provide services in a prompt and effective manner, minimizing waste and maximizing satisfaction.
8. A customer's commitment to repurchase or continue using a brand or service over time.
9. The act of solving a problem or addressing a complaint to the customer's satisfaction.
10. A person or organization that purchases goods or services from a business.
12. The importance or worth of a service as perceived by the customer, often influenced by quality, price, and experience.