Across
- 3. The act of paying close attention to what the customer is saying.
- 5. A skill that involves understanding the customer’s emotions.
- 7. The ability to resolve issues efficiently.
- 8. A key factor in resolving issues effectively.
Down
- 1. The practice of treating customers with politeness and respect.
- 2. The ability to remain calm and composed.
- 4. The result of excellent customer service.
- 6. An important follow-up action after solving a problem