Across
- 3. A customer's happiness with a service
- 5. The act of solving a customer’s issue
- 7. Checking in with a customer after a service interaction
- 10. Helping customers with their needs
Down
- 1. the words you use when speaking to a customer
- 2. a psychological framework that helps us understand how people interact and communicate
- 4. A customer’s continued support for a brand
- 6. A reply to a customer inquiry
- 8. The way an employee behaves toward customer
- 9. Customer opinions on service quality