Customer Service

3. the support and assistance provided to customers before,after and during they purchase a product.
5. any interaction between a customer and company
9. – A word often used when addressing customer complaints.
10. – Protecting customers' personal
11. – Being honest and transparent in all interactions.
13. – Being polite and respectful to customers.
14. – Understanding and sharing the feelings of the customer.
15. – A small gesture that makes a big impact in customer service.

1. fully focusing. listening and responding to a customer during a conversation
2. – Taking responsibility for actions and mistakes.
4. persuading a customer to purchase a more expensive product
6. – Maintaining ethical behavior in all interactions.
7. – A key trait needed when handling difficult customers.
8. – Keeping promises and delivering consistent service.
12. process of passing a customer's issue to a higher level when it cannot be solved at the initial point
15. – Assistance provided to customers.