Across
- 2. A form of body language.
- 5. ____ are at the heart of everything we do.
- 8. Always manage the customers _______.
- 10. We are ready to make things _______ and easier.
Down
- 1. When agreeing a plan, we never ________
- 3. What expert and ______ opinions do we offer customers?
- 4. I am ______ to get this right, to do what I can.
- 6. Understanding the customers feelings shows _____?
- 7. Put yourself in the customers _____?
- 9. A warm and _____ welcome.