Customer service

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Across
  1. 5. A customer doing something for themselves. (two words)
  2. 10. Customer __________. Making the customer happy
  3. 12. Customer __________. Breaking down customers into types of customer.
  4. 14. How much a customer is worth to the business over time. (two words)
  5. 16. The process to decide who handles a problem. (two words)
  6. 17. Customer __________. How the customer feels about the entirety of their interaction.
  7. 19. How many problems are formally in the system. (two words)
Down
  1. 1. In charge of overseeing upgrades and policy shifts (two words)
  2. 2. Customer __________. The formal process of each step in dealing with the customer (two words)
  3. 3. Customer __________ are ways a customer can contact the company. (two words)
  4. 4. Team resposible for customer service (two words)
  5. 6. People who know a lot about a certain topic. (three words)
  6. 7. A process followed to ensure products and services meet standards. (two words)
  7. 8. Hiring another company to do some of your work
  8. 9. Setting standards to a specific level
  9. 11. __________ management oversees problems being elevated to management.
  10. 13. A formal submission of a customer problem/concern. (two words)
  11. 15. Database to help business maintain information about customers. (two words)
  12. 18. A customer telling the business about their experience.