Across
- 6. Central hub for handling support calls
- 7. Individual seeking assistance
- 9. A measure of how well service meets or exceeds customer expectations.
- 10. Ability to understand customer feelings
Down
- 1. Result of good service that keeps customers returning
- 2. Department handling invoices and payments
- 3. Agreement defining service standards
- 4. To solve a customer issue
- 5. confidence customers develop in a brand after reliable service.
- 8. A recorded customer support request