Across
- 2. 8-Logged support request from a client(6)
- 4. 9-Measure of how well service meets expectations(12)
- 6. 7-Service recipient(6)
- 8. 2-Department handling invoices and payments(7)
- 9. 6-Hub for handling support calls(10)
Down
- 1. 10-Input from customers used to improve service performance(8)
- 2. 5-Confidence customers have in a brand(5)
- 3. 1-Customer commitment built through consistent service(7)
- 5. 4-To fix a customer’s issue(7)
- 7. 3-Agreement defining service standards(3)