Customer service

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Across
  1. 4. a means of solving a problem
  2. 5. the capacity to accept problems
  3. 8. keep away from sth.
  4. 9. to say sorry (British spelling)
  5. 11. to say something again
  6. 12. a person who buys sth. from a shop
Down
  1. 1. a statement that something is unacceptable
  2. 2. (one or more things) available as another possibility or choice.
  3. 3. suitable
  4. 6. the ability to feel with sb.
  5. 7. information about reactions to a product
  6. 10. say or do something again