Across
- 3. dangerous areas (i.e. broken glass on the floor, water on the floor, etc.)
- 6. body language or verbal statements made by a customer that confirm the sale to a sales associate
- 7. keeping something private
- 8. scold or criticize someone angrily
- 12. explaining what is different between your product and someone else’s
- 14. a style for which a person would be dressed up to suit a fancy occasion
- 15. being polite
- 16. concern by a customer with guarding against the real or imagined threat of criticism, injury to one's ego, or exposure of one's shortcomings
- 18. an amount of money (or goods/services) given to a customer; the term could also refer to pay for working
- 19. items that can be offered to a customer which are similar to what they are requesting when you do not have them in stock.
Down
- 1. doing the same act over and over
- 2. Americans with Disabilities Act; the law written by Congress to protect those with disabilities and which requires business to provide easy access to their business
- 4. covering everything
- 5. to get rid of something
- 9. To feel and partially understand another person feelings; how to deal with an inconvenienced customer
- 10. First In First Out
- 11. not being polite or courteous
- 13. a problem someone has
- 17. to feel like you deserve something when you haven’t worked for it