Across
- 5. An ...capacity or skill is sth. you are born with.
- 6. "The ...of the matter" is the most important part of a problem or issue.
- 9. A negative feeling of too much responsibiity for sth.
- 11. A synonym for bad: ....customer service.
- 12. "To pass the ..." is to avoid responsibility for sth.
- 14. "In the ... of the blind,."
- 15. Ph.V. To...down is to reduce sth.
- 18. Feeling uncomfortable, disturbed
- 20. Ph.V. To take...is to start being in charge of sth.
Down
- 1. Confused
- 2. Feeling resentful about sth.
- 3. "A ... of the trade"
- 4. "To go the extra ..." is to make an effort.
- 7. A sum of money given back to a customer
- 8. "It's ... to you"
- 9. Ph.V To ...so. round is to convince so.
- 10. A sympathetic and understadning relationship.
- 13. You feel you have been... off when you believe you've paid too much for sth.
- 16. Ph.V. Reject sth.
- 17. "Please hang on; I'll put you on...."
- 19. "It's the last ...that broke the camel's back."