Across
- 6. These stores sell a wide variety of goods including food, alcohol, and medicine
- 7. The buyer who wants to be first to purchase and own the latest merchandise
- 9. The license granted to another party to market a company’s good or services in a particular territory
- 12. Off price stores that are owned by manufacturer or retailer
- 13. Acting with integrity by being honest, professional and fair
- 15. Salespeople contact customers directly in a convenient location, often at a customer’s home; demonstrate product benefits; take orders; and deliver the products or perform the services.
- 16. These stores offer good service and a broad variety and assortment of products of mid-to-high quality
- 18. Retail operations with customer transactions possible through multiple connected channels
- 19. A document that outlines the company’s policies on the way you should conduct yourself at work or when representing the business.
- 20. Produces the products
- 23. A business that sells products and/or services to consumers
- 25. Similar to multichannel retailing, with the focus on creating a seamless consumer experiences through any and all shopping channels
- 27. The monetary value of all the finished goods and services produced within a county annually
- 29. Difficult situations that arise where the ethical course of action may not always be clear
- 30. Reflects you as an individual when it comes to your personal values and beliefs in everyday life
- 32. A company that operates multiple stores under common ownerships, and usually has centralized decision-making
- 34. The person who makes quick purchase decisions
- 35. Stores that aim at providing their customers a convenient shopping experience. General merchandise stores are easily accessible, small in size, with quick shopping and easy checkout
- 36. Retail store that focuses on deep but narrow assortments with a high level of customer service
- 37. Standards set in the workplace; reflects the company’s values and beliefs and how one should act in the workplace
- 38. Buys large quantities of products directly from the manufacturer, breaks them into smaller units, and sells the smaller unities to retailers
- 39. This customer shops for fun, and therefore shopping does not necessarily mean always making a purchase
- 40. Wholesalers who sell products in bulk directly to consumers. These clubs typically require a membership
Down
- 1. The process of developing, promoting, and distributing products to satisfy customer needs and wants
- 2. These stores typically combine a supermarket and department store, resulting in a gigantic retail facility that carries an enormous range of products, from apparel to groceries to automotive supplies, all under one roof
- 3. A chain of businesses or intermediaries through with a good or service passes until it reaches the final buyer or end customer
- 4. Decision making based on the suggestion or preference of a friend, colleague or family member
- 5. This customer usually waits to see what the latest trends will be, and is reluctant to try new products until friends have done so and reported on them
- 8. The ability to understand and share feelings of another person
- 10. These retailers offer a broad variety of merchandise, limited services, and low prices
- 11. The presence of a physical storefront and face-to-face customer experiences
- 14. A group of people that a company plans to sell to or reach with marketing activities; the group of people most likely to buy a product or service
- 17. Off-price stores that offer an assortment of brand-name merchandise at a significant discount off the manufacturer’s price
- 21. Typically single store or a small, regional chain
- 22. Lacking the ability to behave with moral principles
- 24. Market segmentation according to age, race, religion, gender, family size, ethnicity, income, education; helps a business target its customers more accurately
- 26. The customer who spends time searching for the best price or deal on the item she is looking to purchase
- 28. No matter what format it takes, retailing is the method by which consumers acquire products and services
- 31. Buying and selling through the internet via electronic device
- 33. This buyer is hard to predict or to understand. He shops in many different places and is not obviously influenced by ny one retail elements