Customer Service and Sales Vocabulary Review

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Across
  1. 3. The advantages a customer gains from a product or service
  2. 5. This reflects you as an individual, when it comes to your personal values and beliefs in your everyday life.
  3. 8. People within an organization that depend on anyone else within that organization
  4. 9. When a business sells a product or service to an individual customer for their own use
  5. 10. Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or service
  6. 13. A document that outlines the company's policies on the way you should conduct yourself at work or when representing your business.
  7. 14. Messages you send others using anything other than words
  8. 15. Challenging or disagreeing with something
  9. 20. The tendency toward uniformity in each occurrence
  10. 21. The process of developing, promoting, and distributing products to satisfy customers' needs and wants
  11. 23. When companies sell their products or services to other businesses
  12. 25. Questions that begin with who, what, where, when, how and why that encourage a response that cannot be answered with one word
Down
  1. 1. People that purchase goods or services from a business
  2. 2. When companies sell their products or services to customers
  3. 4. All the customers the company sells products and/or services to
  4. 6. Acting with integrity by being honest, professional, and fair
  5. 7. Reflects an individual's values and behavior within the workplace.
  6. 11. The process of matching customer needs and wants to the features and benefits of a product or service
  7. 12. The ability to understand and share feelings of another person
  8. 16. When difficult situations arise, where the ethical course of action will not always be clear.
  9. 17. A specific trait about a product or service
  10. 18. A method of marketing and selling goods and services to consumers in their homes or any other location away from the retail store
  11. 19. A question that begins with do, will, can, and are that can be answered with one work and limits the conversation
  12. 22. All the customers the company sells products and/or services to
  13. 24. Where you are lacking the ability to behave with moral principles