Customer Service and Sales Vocabulary Review

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Across
  1. 1. Reflects an individual's values and behavior within the workplace.
  2. 4. Questions that begin with who, what, where, when, how and why that encourage a response that cannot be answered with one word
  3. 7. Messages you send others using anything other than words
  4. 11. Information coming directly from customers about the satisfaction or dissatisfaction they feel with a product or service
  5. 13. This reflects you as an individual, when it comes to your personal values and beliefs in your everyday life.
  6. 16. When difficult situations arise, where the ethical course of action will not always be clear.
  7. 18. Acting with integrity by being honest, professional, and fair
  8. 23. When companies sell their products or services to customers
  9. 24. When a business sells a product or service to an individual customer for their own use
  10. 25. A specific trait about a product or service
Down
  1. 2. People that purchase goods or services from a business
  2. 3. Using spoken words to communicate
  3. 5. People within an organization that depend on anyone else within that organization
  4. 6. Where you are lacking the ability to behave with moral principles
  5. 8. Challenging or disagreeing with something
  6. 9. All the customers the company sells products and/or services to
  7. 10. BusinessSelling When companies sell their products or services to other businesses
  8. 12. A method of marketing and selling goods and services to consumers in their homes or any other location away from the retail store
  9. 14. The ability to understand and share feelings of another person
  10. 15. A document that outlines the company's policies on the way you should conduct yourself at work or when representing your business.
  11. 17. A question that begins with do, will, can, and are that can be answered with one work and limits the conversation
  12. 19. The advantages a customer gains from a product or service
  13. 20. The tendency toward uniformity in each occurrence
  14. 21. The process of developing, promoting, and distributing products to satisfy customers’ needs and wants
  15. 22. The process of matching customer needs and wants to the features and benefits of a product or service