Across
- 4. a strategy that involves the entire company working together to increase customer loyalty and boost profits. CRM often depends on using computer systems to manage data so that all employees can access a customer's personal information or records in order to provide the best possible service and offer more targeted sales and marketing pitches
Down
- 1. commercial or professional procedures that are accepted as being correct or most effective.
- 2. forms of electronic communication (such as websites for social networking and microblogging) through which users create online communities to share information, ideas, personal messages, and other content.
- 3. software designed to help businesses track their mentions online.
- 5. a tool used to identify specific topics being discussed on twitter, preceded by a #