Across
- 2. _____ is the ability to provide what was promised, dependably and accurately.
- 6. Internal Customers – are specific people and __________ who play a role in helping you to serve external customers.
- 7. Our __________ from various departments are also our customers.
- 9. Our Vision is to always be the best customer service provider both at home and ______
- 10. Our motto is "It's beyond just ________"
- 11. Responsiveness is accurately and insightfully giving customers what they need, want or don’t yet know they want and doing so more _______ than anyone else.
- 13. - Empathy is the art of understanding and __________ a customer’s feelings and needs, before finding a solution that meets them.
- 16. The Japanese has a way is showing ______ in their gratitude and apology to their customers.
- 17. By _______ TSI’s promise, vision and motto in our work attitude we can achieve service excellence.
- 18. By providing service excellence to our customers, it will in turn generate ______ revenue for the company.
Down
- 1. Our Company's ______is to bring you "Peace of Mind"
- 3. Customer satisfaction contributes to customer ___________.
- 4. Employees appearance, uniforms, and work areas on-site are examples of ________.
- 5. ________ can results is lost sales as customers might go to competitors.
- 6. Service Excellence can help us _______ ourselves from competitors.
- 8. Taking care of the internal customer puts the external customer contact person in the position to _____.
- 9. _______ customer's needs can help customer service officers to achieve service excellence.
- 12. Assurance is when an issue arises, you give ________ to your customers by assuring them that you will look into their case urgently.
- 14. Good customer service provides an ____________ that meets customer expectations.
- 15. External Customers – are the people who make ___ day possible.