Customer Service Ch 1

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Across
  1. 5. this type of restaurant provides table service, moderately priced food, and an informal atmosphere
  2. 7. The trained staff member who helps customers select a wine
  3. 9. This type of foodservice operation encompasses schools, employee cafeterias, and prison kitchens.
  4. 10. this managerial skill identifies and implements goals and strategies
Down
  1. 1. A high-quality customer system should be bulit on a set of standards, processes, and ______
  2. 2. The attitudes, beliefs, and characteristics of a group of people.
  3. 3. a tool that managers use to improve employee performance
  4. 4. The feelings that a customer takes with them after leaving a restaurant
  5. 6. This type of foodservice operation is open to the public to make a profit
  6. 8. the area of the restaurant that customers experience first