Customer Service Ch 5

2. this is the first thing given to customers after they have been seated at their table
7. This type of guest shows up to the restaurant without having made a reservation
9. another name for the lobby, or entranceway, to a reastaurant
10. Quick service restaurants often do at least 50% of their sales through this kind of order
11. a _______ management system controlls the flow of guests to their tables

1. a nickname for two people sitting at a table
3. this type of customer makes a reservation but doesn't show up.
4. this is one external area of a restaurant that is important for managers to keep an eye on.
5. this is a record kept of customers waiting for a table but have not been seated
6. a menu _______ is a visual listing of item descriptions
8. a "__________ d'Hoel" will seat guests in a fine-dining restaurant