Across
- 1. The "P" in TPA
- 4. One of our Lines of Business
- 7. One of the counties HFHP operates in
- 10. If a member doesn't speak English, we need to use the ________ line.
- 11. The "F" in HFHP
- 12. The "R" in FCR
- 13. One of the HF Hospitals is located here
Down
- 2. There is no "I" in this
- 3. We want to hear this in every call
- 5. The "E" in AEP
- 6. You are all Customer Service ___________!
- 8. Everyone wants 100% in this
- 9. A very important customer service skill