Across
- 2. Hand movements you might make when speaking
- 3. What you might do with your arms if you are defensive
- 6. Head movement that shows you are listening
- 9. When you are looking at a customer
- 10. Term used to describe ways that show you are listening
- 11. Type of language that doesn't involve speaking
Down
- 1. Minimal _____ are verbal sounds to show you are listening
- 4. Facial expression used when greeting
- 5. Type of communication that involves speaking
- 7. The act of welcoming a customer into a shop
- 8. Type of communication that is NOT speaking