Customer Service crossword

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Across
  1. 4. It is good to use _____ and thank you when speaking to a customer.
  2. 6. When helping a customer it is best to first identify the _______.
  3. 8. ______ to the problem.
  4. 12. Be polite, be __________, be a problem solver.
  5. 15. ____________ and distinctly in a pleasant tone of voice.
  6. 16. Good use of _______________ can take you far in the customer service world.
  7. 18. It is only appropriate to let a customer speak to your supervisor when the customer is absolutely _________.
  8. 20. _______________ is a listening technique that requires the listener to feed back what they hear for the customer.
  9. 24. Using proper salutations (Mr. or Mrs.) helps to portray ___________.
  10. 25. Before you complete the call make sure you _______ the customer's issue.
  11. 26. Before completing the call make sure to _______ the customers concerns.
  12. 28. ________ for the issue.
  13. 29. When helping the customer it is important to stay on _____.
  14. 30. When completing a call with a customer it is appropriate to tell them "________ for calling have a great day"
Down
  1. 1. When we are polite to customers it gives them the impression that we ____.
  2. 2. Stay calm, be __________ , and polite.
  3. 3. _____ the issue.
  4. 5. When dealing with upset customers it is good practice to remain ____.
  5. 7. It is only appropriate to let a customer speak to your __________ when the customer is absolutely insistent.
  6. 9. When you cannot help the customer but you know the department that can it is then appropriate to ________ the customer.
  7. 10. When dealing with customer service it is important to put the _________ first.
  8. 11. To ____ the customer you need to first figure out why they are calling.
  9. 13. ________ the situation before making the decision on what should be done.
  10. 14. Remember you may be the ___________________ between the customer and your business.
  11. 17. Using proper ___________ (Mr. or Mrs.) helps to portray credibility.
  12. 19. Use your _________ to take care of the customer.
  13. 21. Before completing the call make sure to address the customers ________.
  14. 22. ________ is everything.
  15. 23. Stay calm, be diplomatic, and ______.
  16. 27. Address the customer’s ______ for calling.