Customer Service Crossword

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Across
  1. 1. Canadian Entry Port if Kitchener is destination service center
  2. 4. Current Full-Time Specialist on the late shift
  3. 6. OS&D Code T
  4. 9. Pay terms if shipper is responsible for payment
  5. 10. E-mail this person for electronic Pro numbers
  6. 11. Form required for personal effects going to state of California
  7. 12. Handles worker's comp claims for Florida
  8. 14. Bring Back Code 06
  9. 15. Pre-Arrival Review System
  10. 17. Refer to this for employment verification
  11. 19. Team that handles accidents
  12. 21. Case Assignment Group for Floor & Décor Team
Down
  1. 2. VP of Customer Solutions
  2. 3. Has authority to upgrade to time critical
  3. 5. Shipment with a 430 Pro
  4. 6. Type of trailer with a door opening of 109"
  5. 7. MHPG
  6. 8. Refrigerated Trailer
  7. 13. Customer has 5 days to report this
  8. 16. ArcBest's Truckload Division
  9. 18. ABF-111 Item 500
  10. 20. This Case field does not have to be filled out if the customer does not have an account
  11. 22. Bill code for lumper service
  12. 23. Specialist who works chat 1230-1430 on e-mail days
  13. 24. Panther SCAC Code