Across
- 4. During a telephone conversation, we should ask for ___________ before putting the caller on hold.
- 7. At the counter, staff should smile and greet patients/customers with __________.
- 9. While serving customers, staff should maintain an ____________ posture with friendly, relaxed non-defensive gestures.
- 10. Jewellery that is excessive or ___________ is not allowed.
Down
- 1. ___________, if provided, must be worn at work.
- 2. __________ is not allowed except for special occasion of your own wedding.
- 3. For safety reasons, staff must wear __________ shoes to protect themselves from effects of spillage or breakages at the workplace.
- 5. Outpatient staff are allowed to wear corporate T-shirt and jeans to work on which day of the week?
- 6. Always answer telephone calls by the ___________ ring.
- 8. Always practise _________ listening during a telephone conversation.