Customer Service Crossword Puzzle

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Across
  1. 2. our __ are done only when the customer's needs are met.
  2. 4. the foundation of our culture,these five items govern our decisions,define how we conduct business
  3. 7. we will actively communicate with our customers and vendors and set clear___.
  4. 9. Glenn talked about what this means to Progressive in one of his 2 minutes video
  5. 10. customers tell us how important it is for us to make the claims process
  6. 11. our way to measure customer service satisfaction.
  7. 13. these___"customers" are your peers.
  8. 14. we should always focus on delivering this level of service every time with every interaction
  9. 15. we must ___ finding ways to make the claims process easy for our customers.
Down
  1. 1. we will___ our customers as individual.
  2. 3. we want customers to have ___ in us and their decision to choose Progressive for their insurance needs
  3. 5. we will ___ to what our customers tell us.
  4. 6. we'll be ___ for our policyholders.
  5. 7. once you have identified time wasters, you should do this to them
  6. 8. we adhere to high ethical standards,provide timely,accurate and complete financial reporting,encourage disclosing bad news and welcome disagreement.
  7. 12. we should show that we do this for our customers.