Across
- 4. the human touch
- 6. strong knowledge
- 7. easy to contact you
- 10. anticipate need and identifying solutions
- 11. use complete sentences and proper grammar
- 13. taking the time to listen and fully understand
Down
- 1. reduce complex concepts into understandable terms
- 2. find clever ways to go the extra mile
- 3. strong work ethic and willingness to do what needs done
- 5. being mindful of customer experience
- 8. respond in a non-negative tone
- 9. reach out to your customers
- 12. intuitively understands the other person