Customer Service Crossword Puzzle

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Across
  1. 1. We build a great company by positively impacting the lives of our associates, our community, our customers, and our _______
  2. 5. This person has NPS from 11:30-1:30 on Thursdays
  3. 6. Type of material we provide
  4. 9. Never make ______
  5. 10. Purple cow
  6. 12. ________ acts
  7. 14. Net _____ score
  8. 15. Create a _______ moment with every interaction
  9. 16. System we use for documenting phone calls
  10. 17. Our priorities consist of Profitable what?
Down
  1. 2. Our priorities consist of Operational what?
  2. 3. Care, connect, impress are our three what?
  3. 4. What is part of our uniform?
  4. 7. Our priorities consist of Exceptional what?
  5. 8. Always be a _______ never overshare
  6. 11. Never say ______
  7. 13. This person has inbox on Thursday from 1-2pm