Customer Service Crossword Puzzle

3. The first step in the customer journey.
8. This phrase is often used to show appreciation or gratitude.
9. The act of acknowledging and rectifying a customer's concerns.
10. The quality that makes customers come back.
13. A term for the holistic customer journey and interactions.
16. A company's unwavering focus on putting customers at the center.
17. The art of understanding and adapting to individual customer needs and preferences.
20. The practice of learning from customer feedback to enhance services.
23. A common acronym for "Customer Satisfaction Score"
24. A metric to measure customer loyalty and future revenue potential, initials CLV.

1. Collaborative effort for exceptional customer service.
2. A score measuring customer satisfaction, with initials NPS.
4. What customer service aims to do - make the customer _____.
5. A term for team members who interact directly with customers.
6. The process of finding solutions to customer issues.
7. The technique of handling difficult or upset customers professionally.
11. Customer ________: Valuable input for improvement.
12. The first step in customer problem-solving.
14. The abbreviation for a software system that assists in managing customer relationships.
15. The art of providing service with a smile.
18. The ability to understand and share the feelings of a customer.
19. A measure of how long a customer waits for assistance.
21. A key element of customer-centricity, initials CS.
22. A synonym for outstanding customer service.