Customer Service Crossword Puzzle

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Across
  1. 5. Which brand of sunglasses can customers customize in store that we cannot return?
  2. 6. What SKU should be used to create taxidermy gift cards?
  3. 10. What is it called when employees take items out of inventory under their employee number to gain product knowledge of the item without actually buying the item?
Down
  1. 1. Which vendor will take back any repair through Scheels regardless of time or situation without original receipt?
  2. 2. Who's mailbox should we be putting completed donation request forms in?
  3. 3. How many days do customers have to do a price adjustment on an item they previously bought that is now on sale?
  4. 4. What percentage do employees get off when purchasing live bait?
  5. 7. A married couple comes in and wants to buy a license that allows both of them to be on it. Which license are we selling them?
  6. 8. How many days do customers have to pick up online orders before they get refunded/restocked?
  7. 9. How many days do customer have to pick up Special Orders? (Hint: Not the same amount of time as online orders)