Customer Service Crossword

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Across
  1. 2. an item that the organisation is selling or supplying
  2. 3. organisation led by profit
  3. 4. defines the extents and limits of customer service
  4. 5. type of customer service offered after purchase
  5. 6. a method of keeping product and service knowledge up to date
  6. 8. the reason why a product/service is different from and better than the competition (Abbr.)
  7. 10. on-line tool for promoting product or service
  8. 12. a method of keeping product and service knowledge up to date
  9. 13. organisation e.g. charity
  10. 14. a method of keeping product and service knowledge up to date
Down
  1. 1. organisation providing services
  2. 4. marketing tool to promote product/service and engage with people
  3. 7. an organisation may provide this
  4. 9. method for increasing sales
  5. 11. external agency for information on Customer Service (Abbr.)