Customer Service Crossword

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Across
  1. 3. Our reliable intranet (7)
  2. 6. 'Our promise to "YOU" as employee' (4 & 9)
  3. 8. Newest Council building to open in Peterhead (6 & 5)
  4. 10. The people we serve (9)
  5. 11. One stop shop for customers (7 & 6)
  6. 13. The process in which something grows or changes and becomes more advanced + a group of people (12 & 4)
  7. 14. See 'say what your see' clue (12)
  8. 16. Show interest, make notes, inform, listen, be enthusiastic (5)
  9. 17. The degree of excellence of something
  10. 18. Too much + Unit of measurement (5 & 4)
  11. 19. Invented by Alexander Graham Bell (9)
Down
  1. 1. Customers first of contact via telephone (7 & 6)
  2. 2. See picture clue (4 2 & 4)
  3. 3. The very best from Mountain to Sea (13 & 7)
  4. 4. Department within Council who deal with possitive and negative views (8 & 4)
  5. 5. See picture clue (8)
  6. 7. Councilemployee who joined us from Cumbria Council (3 & 6)
  7. 9. Aberdeenshire Council headquarters in Aberdeen (8 & 5)
  8. 12. Compliments comments and complaint motto (4 4 & 3)
  9. 15. See picture clue (3 & 7)