Across
- 2. doing things right most of the time
- 4. shows emotion through body language
- 6. Showing an emotion and has an impact
- 8. owing your actions & behaviors
- 10. friendly and welcoming sign
- 11. finding a way to make it happen
- 12. Show care and regard
- 13. reason for customers to be here
Down
- 1. engaging, listening and acting
- 3. hearing, watching and responding
- 5. shows willingness to resolve things
- 7. Full attention, watching and listening
- 9. Providing full details and information