Customer Service & FoH

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Across
  1. 3. the people who support our business by buying our product
  2. 6. what we want to give our customers so they feel they are getting more than what they paid
  3. 9. the warm feeling we want our customers to have when they arrive
  4. 12. the way the customer feels based on the service we deliver
  5. 14. negative feedback
  6. 15. the technique used to encourage more sales
  7. 16. an offer we run for a limited time
Down
  1. 1. the feel and mood of the seating area
  2. 2. friendly facial expression which we should have for customers
  3. 4. ....of service - how fast we serve our customers
  4. 5. responses needed to improve our service or product
  5. 7. customers who always come back to our Brand
  6. 8. your response of sorry for poor service
  7. 10. the list of food and drink items we sell
  8. 11. the system we use to record sales
  9. 13. the place where customers place their orders