Across
- 1. – Below an acceptable standard.
- 4. – Something done to a high standard or positive way.
- 6. – Communication or action between two or more people.
- 7. – How well tasks, people, or resources are arranged.
- 10. – Doing tasks quickly without wasting time or resources.
- 11. – A person who buys goods or uses services.
- 13. – Help or support provided to someone.
- 14. – Communication using spoken words.
- 16. – The opinion someone forms when they first meet or see something.
Down
- 2. – What people think about a person or organisation.
- 3. – Expressions of dissatisfaction about a service or product.
- 5. – Belief in your own ability to do something well.
- 8. – Communication without words, such as body language or facial expressions.
- 9. – What happens as a result of an action.
- 11. – Keeping personal or sensitive information private.
- 12. – The level of happiness and motivation in a group or team.
- 15. – Treating others politely and with consideration.