Across
- 4. A measure of how well a business has met its customers expectations
- 5. a customer expressing their satisfaction
- 7. having an advantage
- 8. Someone who gives you business
- 9. something being correct
- 10. being respectful
Down
- 1. The belief that providing customers with excellent service should be a business's top priority
- 2. ability to accomplish something in a small amount of time and effort
- 3. something that is essential
- 6. presentation of a goods, service or idea