Across
- 1. Correct
- 7. Any paid form of non-personal presentation of ideas, goods, or services
- 8. A customer's expression of dissatisfaction
- 9. A measure of how well a business has met its customers' expectations
- 10. courteous
Down
- 2. The people who buy goods and services
- 3. Able to accomplish a task using a minimum amount of time and effort
- 4. The belief that providing customers with excellent service should be a business's top priority
- 5. Something required or essential that is lacking
- 6. advantage