Across
- 2. Type of communication
- 4. The name for a list of promises or aims that a customer service business is striving for (7)
- 6. If expectations are met, what is achieved? (12)
- 8. What does the "S" in USO stand for? (7)
Down
- 1. Customers that return to a business (6)
- 3. When customers pass on thoughts about service, to their friends (4,2,5)
- 5. The type of encouragers you might give a customer to show you are listening (7)
- 7. Customers might give this to a business (8)
- 9. A customer might leave one of these online (6)