Customer Service Puzzle 3

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Across
  1. 3. _ _ _ _ _ Indicators
  2. 4. Can be understood as, "Incompatible or opposing views"
  3. 8. A statement showing an organization’s direction or focus that supports day-to-day interactions with customers… Defines an organization’s purpose or objectives and how it will attain them
  4. 11. _____, Organizing, Leading, & Controlling
  5. 12. – Power dictated by a title at work (e.g. General Manager)
  6. 14. Where Justin did his Master's Degree abroad
  7. 17. The _____ Effect explains the phenomenon that employees perform better when they feel singled out for attention or feel that management is concerned about their welfare
  8. 18. This goes at the end of an email, contains your information, and signifies professionalism
  9. 19. This is the name of the individual who founded POLC
  10. 21. Power to give others what they want
  11. 24. Power to force some one to action against their will
  12. 25. These two letters are not IQ. It means empathy and emotional intelligence
  13. 26. This statement Communicates an organization’s values and purpose and explains what the organization wants to be
Down
  1. 1. Power due to ability / skill set
  2. 2. _____ of truth
  3. 5. _____Dissonance is a model we discussed during the motivation lecture.
  4. 6. An _____ / Ten signifies you met all requirements of an assignment perfectly
  5. 7. _____ Customer Service
  6. 9. The contract for our course
  7. 10. We discussed this alongside cross-cultural communication in a lecture that took place outside the classroom this quarter
  8. 13. Within SMART, “If you can’t measure it, you can’t manage it.”
  9. 15. How a Texan says hello
  10. 16. _____ Factor
  11. 20. Power derived from being what others want to be
  12. 22. This is the name of the individual who founded Theory X and Y
  13. 23. Conflict can occur between individuals, organizations, & _____