Across
- 3. of the mouth; usually shows pleasure or
- 4. A facial expression characterized by turning up the
- 5. If the caller is upset, stay
- 6. Work done by one person or group that benefits
- 8. Being of service or assistance
- 11. The opportunity to pay a bill late without having services shut off is an
- 13. When a customer's service is not working we submit an ____ ticket
Down
- 1. Recognize with gratitude; be grateful for
- 2. Transmit Information
- 7. Someone who pays for goods or services
- 9. A form used in making a request
- 10. Hear with intention
- 12. Watch your ______ when speaking to customers