Customer Service Refresher

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Across
  1. 2. Where we check what was collected and prepaid at closing?
  2. 4. An _____ account (also referred to as impound or trust account)
  3. 5. If a shortage is paid off, the payment will _________ change
Down
  1. 1. Surpluses can be applied to _________ submit a stop payment to request
  2. 2. Escrow______ also referred to as a reserve or target balance)
  3. 3. If the surplus is equal to or ________than $50.00 then you will receive a refund check