Customer Service RiseUp

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Across
  1. 1. Brand and Culture: The overall impression gathered from information that is seen, heard, and experienced by customers who encounter a business and its products and services.
  2. 4. Service: is the help, information, and recommendations that company representatives give to people who explore or buy its products and services.
  3. 6. Shoppers, are people who purchase goods or services from a business
  4. 7. Trend Buyer: Buying the newest and coolest items
  5. 10. Buyer: Quick often inexpensive items
  6. 12. Customer: They trust and spend more with stores and brands they love
  7. 13. are a link in the distribution channel, connecting customers with products and services.
  8. 14. Buyer: Trends and wants what everyone else has
  9. 16. a license is granted to another entity to sell a company’s products or services in a particular area.Subway, Domino’s Pizza, Wendy’s
  10. 17. a single store or small regional chain of stores95% of retailers have just one location
  11. 21. owned by shareholders and have centralized controlWalmart, Kroger, Target, Starbucks
  12. 22. Company: While limited to a single or small number of owners, these businesses can be large with many retail locationsAlbertsons, Meijer
Down
  1. 2. (Merchandise) are physical goods that are bought and sold, such as food, clothes, and household items
  2. 3. (Intangible) can’t be physically owned by the customer. Ex. lawn mowing, hair care, personal training, Uber/Lyft.
  3. 4. Culture: is the unique way that an organization’s employees interact with each other and with customers. It is the “personality” of the business.
  4. 5. buys large quantities of products directly from the manufacturer and sells them, in small amounts to retailers to sell to customers.
  5. 6. Shopper: Studies the data and can take a long time to buy
  6. 8. Customers are able to interact with multiple options to choose from as they purchase products and services (Ex. Apps, Web, In Store Pick Up, Apps at a Drive through, etc.)
  7. 9. Shopper: Shopping is a fun activity
  8. 11. the producer of the product
  9. 15. The process of selling products and/or services to customers in order to earn a profitPhysical vs Digital Retail Environments:
  10. 18. Customers have multiple options to choose from to purchase
  11. 19. promise: is an extension of the company brand, a benefit of doing business with them. The goal is for each customer to have a positive experience.
  12. 20. brands: are associated with specific merchandise and may be offered at multiple locations